FAQ

Why do we choose SILVERAE JEWELS?

At SILVERAE JEWELS, we believe jewellery is more than an accessory — it is a reflection of elegance, identity, and confidence.
We guarantee that all our products are crafted from 100% genuine 925 sterling silver, designed with precision and finished with premium quality standards.
Minor variations may occur as silver jewellery is delicately crafted, making each piece unique.

Prices?

All prices listed on our website are in PKR (Pakistani Rupees).

What payment methods do you accept?

We accept the following payment options:
• Cash on Delivery (COD)

Incorrect or wrong address submission?

If you have entered an incorrect address, please contact us immediately.
You can reply to your order confirmation email or email us at mailto: silveraejewels125@gmail.com within 24 hours of placing your order.
Address changes are only possible within this time frame. No changes or refunds will be entertained after 24 hours of incorrect submission.

What is the delivery time at SILVERAE JEWELS?

We carefully select reliable courier partners based on your order size and location.

• Standard delivery time within Pakistan: 3-5 working days
• Delivery time may vary slightly for remote areas

Once your order is dispatched, tracking details will be shared via WhatsApp or Email.

Do you offer express or urgent delivery?

If you require urgent delivery, please contact us before placing your order.
Express delivery availability depends on location and product type. Additional charges may apply and must be paid in advance.

Do you offer international shipping?

Yes, we offer international shipping.
Delivery time and charges vary by country. Please email us at mailto: silveraejewels125@gmail.com for details before placing your order.

What is your return & exchange policy?

We offer returns or exchanges only in case of:
• Defective product
• Wrong item delivered

The product must be unused, in original condition, and returned in original packaging.
Return requests must be raised within 48 hours of delivery.
Customized or worn items are non-refundable.

What if the product arrives damaged?

If your jewellery arrives damaged, please inform us within 48 hours of receiving the order.
Share clear images or videos so we can assist you with a replacement or resolution.
Claims after 48 hours will not be entertained.

How can I be sure the jewellery is authentic?

Every SILVERAE JEWELS product is stamped with “925”, ensuring the authenticity of sterling silver.

Security & Privacy

Your privacy is extremely important to us.
We do not sell, share, or disclose customer information to third parties.
All payment information is kept secure and is used only for order processing.
You may unsubscribe from our promotional emails at any time.

SILVERAE JEWELS — More Than Jewellery

SILVERAE JEWELS is built on the belief that true luxury lies in purity, craftsmanship, and timeless beauty.
Each piece is designed to celebrate grace, confidence, and individuality — jewellery that speaks softly yet leaves a lasting impression.